Excuse me while I vent a little. I’ve just spent a fair amount of time on the phone with folks who were mistreated in some way by a creditor or landlord type. Unfortunately, none of them had an actual claim that a court could help them with. They didn’t have claims primarily because they didn’t have any money damages or because the damages they did have were caused by conduct that was annoying or mean but not illegal.
Now, I don’t expect Joe or Jane Consumer who calls me on the phone to know whether they have a claim that is appropriate for a lawsuit. It’s my job to evaluate their claim for them. If I can do that over the phone in a few minutes, I do it for free. If it requires an office visit, I charge $200. That’s just a part of my job.
I’m venting because the folks who called me were referred by other lawyers. Even if those lawyers aren’t experts in the details of landlord-tenant or debt collection law, they should know that regardless of the nature of the claim, if there are no damages, there is no case. I suppose it was easier for them just to shuffle these folks off to me rather than give them the bad news. That bugs me. I’m not a trash can for other lawyers’ difficult phone calls.
I love being a consumer lawyer. I love helping people. I just wish that I didn’t have to spend so much time dispensing bad news for other lawyers who lack the spine to do it themselves.
While I’m venting, let me add another tip for folks who may want to hire me as a lawyer: As angry as you may be at what happened to you, remember that I’m on your side. Try to keep the conversation professional. Don’t let your anger take over. You may not realize it, but while we’re talking, I’m thinking about what kind of person you are and what kind of impression you will make in front of a jury. I’ve learned the hard way that juries do not like angry people. If you can’t have a civil conversation with me about your case, I’m not likely to take you on as a client.
